Travel Insurance

CAA Assistance¹ and Claims

CAA Assistance.

Emergency assistance is available 24 hours a day. If you need to contact CAA Assistance, please provide your name, your policy number, your location and the nature of your emergency. CAA Assistance will open your claim and provide you with a case number and the appropriate claim form.

CAA Assistance will pay hospitals, physicians and other medical providers directly, whenever possible. While most medical providers will agree to accept direct payment from us, there are some providers who will require that you pay them directly.

If you have misplaced your claim form, please download your applicable form below.

Baggage Loss, Damage and Delay Claim Form

Emergency Medical and Travel Accident Claim Form

Rental Vehicle Damage Form

Trip Cancellation Claim Form

Trip Interruption Claim Form

Visitors to Canada Claim Form

Need help with a claim?

When we are experiencing a high volume of calls, wait times may be longer than usual when trying to reach us by phone. Rather than waiting on hold, you can start a claim online or by email, using the links below. Thank you for your patience and understanding.

Make a claim over the phone

1-855-849-1638 in Canada and mainland U.S.
1-519-251-4051 collect from anywhere else.

Make a claim by email

orionclaims@globalexcel.com

Make a claim online

Through our trusted partner, Global Excel Management (GEM). Please note you will be asked to create or log in to your account.

Make a claim by mail

CAA Travel Insurance
Global Excel Management
PO Box 308 Station A
Windsor, Ontario N9A 6K7

Policy information.

What's covered under my policy

Refer to our policy for complete details on the coverage, limitations, exclusions, and other provisions. Please read carefully.

View Policy